Trust Center
Welcome to REDCap Cloud's Trust Center.
Our commitment to data privacy and security is embedded in every part of our business. Our Quality, Risk, and Compliance program is designed to ensure the confidentiality, integrity, and availability of all computer and data communication systems while meeting the necessary regulatory, industry, and contractual requirements.
Please use this Smart Trust Center to learn about our security posture and request access to our security documentation, including ISO certifications and our SOC 2 report.
Pfizer
Medtronic
MerzAesthetics
HCA Healthcare
Google
MITApp Security
App Security
We take application security seriously and are putting together a program to monitor internal apps.
Access Control
Access Control
Access is tightly monitored and controlled at our company. We are happy to provide more details about our access control practices upon request.
Data Privacy
Data Privacy
Privacy of customer data is top of mind. We follow industry best practices and follow all applicable privacy regulations.
Continuous Monitoring
Continuous Monitoring
We continuously monitor our systems for security threats and vulnerabilities. We are happy to provide more details about our continuous monitoring practices upon request.
Incident Response
Incident Response
We have a dedicated team that responds to security incidents. We are happy to provide more details about our incident response practices upon request.
Risk Management
Risk Management
We have a dedicated team that manages security risks. We are happy to provide more details about our risk management practices upon request.
Risk Profile
Risk Profile
We have secure, reliable hosting that customers can depend on. We are happy to provide details about our risk mitigation practices and recovery objectives upon request.
Reports
Reports
We may provide security-related reports upon request.
Product Security
Product Security
We pay great attention to enterprise features such as access control and single sign on. We are happy to provide more details about our enterprise features upon request.
Change Management
Change Management
We have a change and configuration management process in place to ensure that changes are properly reviewed and approved.
Training
Training
We provide security awareness training to all employees to ensure that they are aware of security best practices.
AI
AI
We take the usage of AI seriously in our organization and work to ensure security and reliability of the AI.
Legal
Legal
We take legal matters seriously and we always engage our legal counsel to review all commercial activities. Please contact us if you have any questions.
Corporate Security
Corporate Security
We implement internal measures and practices to maintain a high standard of security.
Security Grades
Security Grades
We are constantly monitoring the security of our website. We will post our grades from public security rating agencies when they become available.
BC/DR
BC/DR
We have a business continuity plan in place to ensure that we can continue to operate in the event of a disaster.
Physical & Environment
Physical & Environment
We have physical and environmental controls in place to ensure that our data centers are secure and reliable.